Privacy Policy

Your privacy is paramount to Petal Haven. This policy outlines how we collect, use, and protect your personal information.

1. Introduction

Petal Haven is committed to protecting the privacy and security of the personal information we collect from our customers and website visitors. This Privacy Policy describes how Petal Haven collects, uses, and discloses your personal information, and how we keep it secure. By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information about you in various ways, including:

  • Personal Identifiable Information (PII): This includes your name, email address, postal address, phone number, and payment information when you make a purchase, subscribe to our newsletter, or contact us.
  • Usage Data: Information on how you access and use our website, such as your IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

3. How We Use Your Information

The information we collect is used for various purposes, including:

  • To provide and maintain our service, including processing orders, deliveries, and customer support.
  • To manage your account and send you service-related notifications.
  • To improve our website, products, and services based on your usage patterns.
  • To send you marketing and promotional communications about our products and services, if you have opted in to receive them.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations and enforce our terms and conditions.

4. Sharing Your Information

Petal Haven will not sell, rent, or lease your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, and marketing. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • If Petal Haven is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

  • Use of Secure Socket Layer (SSL) technology for all sensitive/credit information transmitted.
  • Restricting access to personal information to our employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.

Despite our efforts, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update or delete the information we have on you.
  • The right to rectify any inaccurate or incomplete information.
  • The right to object to our processing of your personal data.
  • The right to request the restriction of the processing of your personal data.
  • The right to data portability.
  • The right to withdraw consent at any time where Petal Haven relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By visiting this page on our website: Contact Us
  • By mail: 10 Anson Road, Unit 23-15, International Plaza, Singapore, Singapore, 079903

Effective Date: October 26, 2023